Frequently asked questions
Quick answers for customers and craftsmen. Still stuck? Contact us or read how Wosta works.
Is posting a job free?
Yes. Customers post jobs and compare offers at no charge.
Do craftsmen pay a monthly subscription?
No. Wosta does not charge craftsmen a monthly subscription. When offer credits are switched on, craftsmen buy optional one-time credit packs — otherwise sending offers stays free during launch.
Is my exact address public?
No. Craftsmen see your general area until you accept an offer. The street address is shared only after hire.
How does payment work?
Pay securely by card: your payment is held by Wosta and only paid out to the craftsman once the job is done — if the job is cancelled, you get it back. Craftsmen can also send invoices for bank transfer or cash.
Are craftsmen verified?
Craftsmen complete profile verification before bidding. Approved insurance, Handwerksrolle, or ID documents unlock trust badges on the public profile.
How do I report spam, scams, or abuse?
Use Report on a job or craftsman profile. Reports go to our trust inbox and notify admins. You can also use Contact or the imprint email.
Which languages does Wosta support?
The product UI supports multiple locales including German, English, and Arabic, with additional language fallbacks.
What if something goes wrong after hire?
Open a dispute on the job with evidence photos. Admins can review, and both parties get status updates. See Trust & safety for the full picture.
Still have questions?