Trust & safety
Trust is built into the product: verified craftsmen, private addresses until hire, report tools, disputes with evidence, and optional escrow where card payments are available.
Verified craftsmen
Profiles are reviewed before bidding. Insurance, Handwerksrolle, and ID uploads unlock public trust badges after admin approval.
Privacy-first leads
Exact street addresses stay hidden until an offer is accepted. Competing craftsmen cannot see each other’s private chats.
Report abuse
Report a job or craftsman profile in one click. Our team is notified right away and reviews every report.
Disputes with evidence
After hire, either party can open a dispute with photo evidence. Admins track progress and both sides get updates.
Fair payments
Invoices paid by bank transfer or cash always work. Card escrow is optional where card payments are available — and there's no craftsman subscription.
Human support
Use Contact for account questions, or the email address in the imprint. The FAQ covers the most common topics.
Trust & safety FAQ
How are craftsmen verified?
Profiles are reviewed before bidding. Insurance, Handwerksrolle, and ID uploads unlock public trust badges after admin approval.
Is my street address public on open jobs?
No. Exact addresses stay hidden until you accept an offer. Competing craftsmen cannot see each other’s private chats.
How do I report spam, scams, or abuse?
Use Report on a job or craftsman profile. Our team is notified right away and reviews it.
What happens if a dispute is opened?
Either party can open a dispute with photo evidence after hire. Admins track progress and both sides get status updates.